IT Technician (International Profile)
Core
Centralizing and standardizing hardware, support, and provisioning processes for all employees globally.
Role type
IT Technician (Global Infrastructure & Support)
Builds
Standardized imaging and configuration systems for international equipment deployment.
Domain
Global IT Operations / Enterprise Hardware Management
Deliverable
infrastructure
Required skills
Global inventory management, OS imaging and configuration, device lifecycle management, international procurement, helpdesk ticketing, MDM management, Windows/macOS administration
Preferred skills
Experience with Jira, Zendesk, Freshservice, Intune, WS1
Technologies
Jira, Zendesk, Freshservice, Intune, WS1, Windows, macOS
Responsibilities
Prepare, implement, and maintain an efficient international inventory control system; Manage the technology lifecycle for employees including onboarding and offboarding; Lead the procurement of technology inventory internationally; Administer the company's helpdesk system and provide first- and second-level support.
Seniority
Junior to Mid-level, hands-on IC
