IT Automation & Support Specialist
Core
Hands-on IT Specialist focused on automating repetitive tasks, managing macOS fleet, and maintaining internal infrastructure for a live entertainment tech platform.
Role type
IT Automation & Support Specialist (IC)
Builds
Internal tooling, automation scripts, and self-hosted infrastructure services.
Domain
Live entertainment technology / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
macOS administration, Linux command line, MDM tools (Kandji/Jamf), Identity and access management (Okta/SSO), Scripting (Bash/Python), Git version control
Preferred skills
Docker/containers, Networking fundamentals (VLANs/firewalls), Monitoring tools (Grafana/Datadog), AWS
Responsibilities
Manage macOS fleet via MDM, act as gatekeeper for access management (onboarding/offboarding/SSO), support IT requests and triage issues, maintain self-hosted infrastructure (firewalls/switches), write scripts to automate common requests, collaborate with SRE team on infrastructure escalations, document runbooks and processes
Seniority
Individual Contributor (IC), early-career to mid-level