Workplace IT Specialist
Core
First-line IT support and workplace technology management for the Malta office and EEA-region employees, ensuring reliable hardware, software, and office infrastructure.
Role type
Senior IC Workplace IT Specialist
Builds
Stable IT operations and user experience for the Malta office and EEA region
Domain
Enterprise IT Support / Workplace Technology
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
macOS enterprise support, Google Workspace, Lark Suite, endpoint lifecycle management, user onboarding/offboarding, AV/video conferencing systems, Wi-Fi/VPN troubleshooting, IT documentation, SLA management
Preferred skills
Linux support, networking fundamentals (LAN/WAN/DNS/DHCP), scripting automation (Bash/PowerShell/Python), IAM/MDM, IT asset management, process improvement
Technologies
macOS, Google Workspace, Lark Suite, Jamf, Apple Device Support, ITIL, CompTIA A+, Network+, Security+, ChatGPT Enterprise, Microsoft 365 Copilot, Google Gemini, Claude Enterprise
Responsibilities
Deliver responsive technical support for hardware, software, and workplace technology; manage local endpoint lifecycle (provisioning to retirement); partner with HR for onboarding/offboarding; serve as primary contact for office infrastructure (AV, VOIP, CCTV, access control); troubleshoot first-line endpoint and network issues; create and maintain knowledge base articles and SOPs using AI tools; manage support requests and maintain SLA adherence
Seniority
Mid-level, hands-on IC
