End User Support Engineer
Core
Primary technical resource for employees, resolving user issues and maintaining office technology systems.
Role type
End User Support Engineer
Builds
Seamless technology experience for software engineering, quantitative research, and financial operations teams.
Domain
Corporate IT Services in Finance
Deliverable
client delivery
Required skills
macOS endpoint support, Microsoft 365 administration, collaboration tools management, ticketing systems, onboarding/offboarding, conference room systems support
Preferred skills
Endpoint management platforms, IT asset lifecycle management, networking knowledge, directory services
Technologies
macOS, Microsoft 365, Slack, Zoom, Jira, Zendesk, ServiceNow, Zoom Rooms, Jamf Pro, Intune, Active Directory, Entra ID
Responsibilities
Serve as first point of contact for technical issues via help desk, chat, email, and in-person; Troubleshoot and resolve endpoint issues (macOS) including hardware, software, connectivity, and user accounts; Provision and configure endpoints across macOS environments; Administer collaboration tools (Microsoft 365, Slack, Zoom) for day-to-day user support; Handle onboarding and offboarding including device setup and access control; Maintain conference room systems (Zoom Rooms, AV equipment); Create and maintain knowledge base articles and troubleshooting guides
Seniority
Mid-level, hands-on IC