Customer Service Manager Deutschland (m/w/d)
Core
Manage customer service and sales processes for a German healthcare company, ensuring high customer satisfaction and smooth order fulfillment.
Role type
Customer Service Manager
Builds
Sales offers, order processing, and customer service solutions
Domain
Healthcare / Medical Devices
Required skills
Business administration knowledge, sales and service orientation, Microsoft Office, ERP/WMS systems (e.g., SAP R/3), German (fluent)
Preferred skills
Healthcare industry knowledge, English skills
Responsibilities
Manage customer service and sales processes, create and track offers, handle complaints and develop customer-oriented solutions, maintain customer data and create reports, support cross-functional process optimization projects
Seniority
Mid-level, 2-3 years experience