Customer Care Representative - Talent Pool
Core
Support EMEA Customer Care teams to drive sales growth and increase customer satisfaction for Polish customers by managing orders, returns, and service complaints.
Role type
Customer Care Representative
Builds
Order fulfillment, billing, and logistics processes for the Polish market
Domain
Medical Devices / Healthcare
Deliverable
client delivery
Required skills
SAP proficiency, CRM tool usage, database maintenance, order management, returns processing, complaint handling
Preferred skills
Polish language fluency, English language fluency, MS Office skills, ability to work under pressure
Technologies
SAP, Salesforce
Responsibilities
Perform order booking, price checks, and billing transactions in SAP; Create and send invoices and credit memos; Monitor delivery processes and arrange special deliveries; Manage returns and device upgrades; Handle service complaints from customers and sales representatives; Register incoming requests in Salesforce; Perform database analysis and maintenance
Seniority
Individual Contributor