Customer Support Representative - German Speaker
Core
Provide commercial support for a portfolio of project business customers via email, phone, chat, and case management tools.
Role type
Customer Support Representative
Builds
End-to-end order status management, repair/calibration requests, product changes, returns, and accounts receivable collections.
Domain
Industrial manufacturing / Project business
Deliverable
client delivery
Required skills
German (fluent), English (B2), Order management, Complaint handling, Delivery coordination, Billing coordination, Pre-sales/Post-sales support, Problem solving
Preferred skills
SAP/Oracle knowledge, Case management tool experience
Responsibilities
Handle inquiries via phone, chat, and email; Manage orders (entry, price checking, clearing); Coordinate delivery and billing; Resolve customer complaints; Assist sales functions with order fulfillment and contract issues.
Seniority
Junior to Mid-level (1-3 years experience)
