German-speaking Customer Support Executive – Malmö / Lund
Core
German-speaking customer support executive handling email inquiries, product recommendations, and upselling for a company serving the German market.
Role type
Customer Support Executive
Builds
Customer satisfaction and business growth for the German market
Domain
B2B/B2C Customer Support
Deliverable
client delivery
Required skills
German fluency, English fluency, written communication, product knowledge, upselling, cross-selling
Responsibilities
Handle customer inquiries via email, assist with product and order questions, recommend products to drive upselling and cross-selling
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## German-speaking Customer Support Executive – Malmö / Lund
With more than 30 years of experience in the industry, we are one of the most established recruitment and staffing agencies in southern Sweden. As a trusted specialist, we have extensive knowledge of the regional job market and business community. We combine our experience with a personal and dedicated approach, enabling us to compete successfully with the largest players in the market. We recruit managers and specialists at all levels within Engineering, Logistics, Sales, Finance, and Office Administration. Our operations cover the Skåne region and the Greater Copenhagen area, and our office is centrally located at Gustav Adolfs Torg in Malmö.
## Responsibilities
- Deliver high-quality customer support via email
- Assist customers with questions regarding products, orders, and solutions
- Recommend suitable products and alternatives to create added value through upselling and cross-selling
## Requirements
- Experience in customer service, customer support, or another customer-focused role
- Excellent written communication skills with fluency in German and English
- Knowledge of Swedish or additional European languages is not necessary, but considered an advantage
## Nice to Have
- Knowledge of Swedish or additional European languages
## Benefits
- Full-time position
- Based in the Malmö area
- Friendly team environment
- International work environment
- Opportunity for career growth
We review applications on an ongoing basis, so we encourage you to submit your application as soon as possible via the application link. For more information about the position, please contact Karin Dahlin at Standby Workteam on +46 733 76 39 88. We look forward to your application!
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