Help Desk Technician
Core
Primary contact for clients addressing technical issues via phone, remote sessions, and in-person visits to diagnose and resolve hardware, software, and network problems.
Role type
Help Desk Technician
Builds
Hardware, software, and network solutions for clients
Domain
IT Support / Hardware & Network
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows support, hardware troubleshooting, software troubleshooting, network problem resolution, physical tasks (standing, climbing, lifting), verbal communication, problem-solving
Preferred skills
MacOS familiarity, CompTIA A+, Net+, MS-900, associate degree, technical coursework
Technologies
Hardware Support, macOS, Windows, ASP.NET, Mobile
Responsibilities
Serve as primary contact for clients addressing technical issues, Diagnose and resolve hardware, software, and network problems, Participate in structured cabling and hardware installations, Document solutions clearly for future reference
Seniority
Junior, 0-2 years preferred
