IT Support Technician
Core
Provide first-line technical support for desktops, laptops, mobile devices, printers, and peripherals via phone, email, ticketing system, and in-person.
Role type
IT Support Technician (Level I/II)
Builds
Reliable and secure computing environment for end-users
Domain
IT Infrastructure / Desktop Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
troubleshooting, problem-solving, hardware support, Windows environment management, ticketing system usage, documentation, password reset, account lockout resolution, Office applications support, Wi-Fi/VPN troubleshooting, inventory control
Preferred skills
associate degree in information technology, familiarity with mobile device support
Technologies
Windows, Office, VPN, Wi-Fi
Responsibilities
Diagnose and resolve common hardware, software, and connectivity issues; install, configure, and maintain Windows workstations and associated software; assist with password resets, account lockouts, and access-related concerns; configure and support Microsoft Office applications and collaboration tools; document incidents, troubleshooting actions, and resolutions in the IT ticketing system; escalate complex issues to senior technicians or system administrators; support workstation deployments, upgrades, and inventory control; help troubleshoot basic network connectivity, including Wi-Fi and VPN access.
Seniority
Junior to Mid-level, hands-on IC