IT Help Desk Technician
Core
Deliver first-line desktop and technical support for Windows-based computers and laptops, responding to employee requests via phone, email, and ticketing systems.
Role type
IT Help Desk Technician
Builds
Support for employee workstations, software, and network connectivity within a financial services firm.
Domain
Financial Services / IT Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
troubleshooting desktop hardware and software, Microsoft Windows 10/11, Microsoft 365, networking fundamentals, TCP/IP, printer and wireless connectivity management, user account management, security update installation
Preferred skills
Active Directory, Microsoft Entra ID (Azure AD), Intune, VoIP phone systems support, cybersecurity best practices, financial services industry experience
Technologies
Active Directory, Azure, Hardware Support, Microsoft 365, Network Security, TCP/IP, VPN, Windows, Office 365, Cloud
Responsibilities
Install, configure, and maintain hardware, software, printers, and peripherals; Diagnose basic network connectivity, VPN, Wi-Fi, and printer issues; Escalate complex technical problems; Manage IT equipment and software license inventory; Provide occasional after-hours support for system maintenance
Seniority
Entry-level to Mid-level, hands-on IC