Software & Hardware Phone Support
Core
Provide remote network support and troubleshoot customer computer issues via phone and email.
Role type
Help Desk / Computer Support Specialist
Builds
Point-of-sale inventory management software for retailers
Domain
Retail technology / IT Support
Deliverable
client delivery
Required skills
network administration, network monitoring, Windows 11 support, Windows Server support, printer troubleshooting, scanner troubleshooting, credit card processing troubleshooting, remote diagnostics
Responsibilities
manage and monitor customer computers using software, answer customer questions and resolve concerns, identify and troubleshoot hardware and software issues, participate in after-hours support
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