Level 1 Technical Support Specialist
Core
Troubleshoot, repair, and maintain computer hardware, printers, servers, and network equipment while supporting end-users and clients.
Role type
Level 1 Technical Support Specialist (Hardware & Network)
Builds
IT systems, network configurations, and hardware repairs for clients and internal users
Domain
IT Services / Hardware Support / Networking
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
disassembling and reassembling computers, network hardware fundamentals, installing printers/computers/switches, Windows OS support, server maintenance, Windows Server support, Office 365 administration, Wi-Fi configuration, documentation, standard operating procedure adherence, issue escalation
Preferred skills
help desk experience, MSP experience, Mac OS support
Technologies
Hardware Support, Network, Office 365, Windows
Responsibilities
Troubleshoot and repair computers, printers, and other devices; carry out routine work on servers and networks; configure, deploy, and maintain IT systems; support Windows, Mac, Windows Server, Office 365, Wi-Fi, and networking equipment; document work and client interactions; follow and create standard operating procedures; determine when to research issues versus escalate them
Seniority
Entry-level, hands-on IC
