Junior Infrastructure Engineer
Core
Entry-level Infrastructure Engineer providing face-to-face and remote IT support, hardware/software troubleshooting, and asset management for business partners.
Role type
Junior Infrastructure Engineer (Help Desk/Support)
Builds
IT support services and hardware/software maintenance for internal business units
Domain
IT Infrastructure / Customer Support
Deliverable
client delivery
Required skills
hardware troubleshooting, software installation, Windows support, IT asset management, security request handling, equipment rollout, communication, organization, time management, problem-solving
Preferred skills
call center experience, customer service mindset, familiarity with Citrix, Cisco networking, mobile devices, proprietary tools
Technologies
Citrix, Cisco, Windows, Microsoft Office, mobile devices, laptops, desktops, iPads, XenDesktop, XenApp
Responsibilities
Answering questions and helping with internal information requests, reviewing client data, assisting with IT asset management systems, maintaining hardware inventory records, checking warranty status, evaluating incoming requests, submitting security requests for website logins, working with business units to help advisors, assisting with equipment rollouts including imaging and migration, responding to technical calls, emails, and instant messages, providing hardware and software support across various platforms
Seniority
Junior, entry-level IC
