Customer Success Manager (m/w/d) – Kundenbetreuung & Onboarding für B2B Software
Core
Onboard new B2B software customers, drive adoption of KEVOX inspection/documentation software, and build long-term relationships to ensure successful usage.
Role type
Customer Success Manager (B2B SaaS)
Builds
B2B software for inspections, maintenance, and documentation compliance
Domain
B2B Software / Compliance & Documentation
Required skills
Customer success/onboarding, solution consulting, training content creation, stakeholder collaboration, independent prioritization, technical learning agility
Preferred skills
SaaS experience, Key Account Management, video training creation, process improvement
Technologies
TeamViewer, Video conferencing tools, KEVOX Academy platform
Responsibilities
Lead new customer onboarding and explain software usage, analyze customer usage to identify and realize unused potential, create training materials and conduct online training sessions, collaborate with internal teams to improve products and processes
Seniority
Individual Contributor, mid-level