Technology Operations Specialist
Core
Provide technical support and relationship management for client IT environments, focusing on hardware, network security, and fleet management solutions.
Role type
Mid-level technology operations specialist (client-facing)
Builds
Client IT support services and operational stability for enterprise customers
Domain
IT Operations / Hardware & Network Security
Deliverable
client delivery
Required skills
Hardware support, Network security, Customer relationship management, Technical troubleshooting, Fleet management software administration, Security clearance handling
Preferred skills
CompTIA A+, CompTIA Network+, CompTIA Security+ certifications
Technologies
Fleet management software, Scanning software, Network infrastructure
Responsibilities
Establish and cultivate relationships with client IT administrators, Oversee administration of fleet management and scanning software solutions, Execute technical support and resolution activities for hardware and software, Train Canon site personnel on troubleshooting strategies, Communicate persistent technology issues between client and internal teams, Contribute unresolved issues to the customer information database