Cross Technology Managed Services Engineer (L2)
Core
Second-line support engineer providing managed services for IT infrastructure and systems to ensure operational continuity for clients.
Role type
L2 Managed Services Cross Technology Engineer
Builds
Operational stability for client IT infrastructure (Cloud, Security, Networking, Applications, Collaboration)
Domain
IT Infrastructure & Managed Services
Deliverable
client delivery
Required skills
Incident investigation and resolution, proactive monitoring, SLA management, hardware infrastructure management, server/VM/storage administration, backup management, ticketing and monitoring tools administration, multi-domain technical knowledge (Cloud, Security, Networking, Applications, Collaboration)
Preferred skills
Project support contribution
Technologies
Motadata, Cisco, Netapp, Nutanix, Dell, Tape library
Responsibilities
Proactively review and resolve client tickets and incidents, manage end-to-end hardware infrastructure provisioning and maintenance, administer server, VM, storage, and backup systems, monitor tools and ticketing systems
Seniority
Mid-level IC (5+ years experience)
