Network Support Technician (Government)
Core
Provide onsite and remote Tier 2 IT support for LANs, applications, peripherals, and end-users within a Service Desk environment for ICE ITFO operations.
Role type
Tier 2 Network Support Technician
Builds
24x7 LAN support, network device maintenance, and IT service delivery for government clients
Domain
Government / Federal Law Enforcement / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
network diagnostics, hardware troubleshooting, server configuration, backup management, ticketing system usage, cabling, mobile device support, system patching
Preferred skills
enterprise support experience, system performance evaluation, hardware repair, project planning, technical expertise across multiple assignments
Technologies
ServiceNow, network communication devices, servers, network storage arrays, tape backup units, smartphones, tablets, hotspots, video teleconferencing infrastructure
Responsibilities
Install, configure, and maintain network communication devices, servers, and storage arrays; troubleshoot and resolve desktop, network, and application issues; monitor ITSM assignment groups and resolve tickets; maintain system health and perform backup restore testing; provide cabling support in data centers and wiring closets; conduct equipment deployments; support mobile and wireless devices; participate in after-hours on-call rotations; analyze business requirements and contribute to system design discussions
Seniority
Junior to Mid-level, hands-on IC