IT Support Engineer-Part Time
Core
Primary contact for technical and IT-related queries for onsite systems, handling hardware malfunctions, network issues, and internal client application support.
Role type
Part-time IT Support Engineer (Desktop/Infrastructure)
Builds
Maintains normal operation of internal clients and Trip.com internal systems.
Domain
Travel technology / IT Operations
Deliverable
Infrastructure | client delivery
Required skills
Hardware troubleshooting, network troubleshooting, Active Directory management, Windows/Mac system maintenance, IT asset inventory management, ITSM process familiarity, external supplier management, Microsoft Office proficiency, security system setup and maintenance.
Preferred skills
CCNA certification, Mandarin language capability, experience with computer room environmental monitoring.
Technologies
Active Directory, Windows, Mac, Microsoft Office (Word, Excel, PowerPoint, Project, Visio), ITSM systems.
Responsibilities
Handle hardware malfunctions (devices, network, printers), maintain internal client application systems, manage cabling and liaise with suppliers, set up and maintain security systems and computer room infrastructure, provide remote IT service to Middle East employees, maintain IT assets inventory, troubleshoot client batch software.
Seniority
Mid-level, hands-on IC