Technical Support Specialist
Core
Providing Tier 1–3 technical support for hardware, software, and network issues to ensure reliable operation of IT services in compliance with DoD requirements.
Role type
Technical Support Specialist (Tier 1–3)
Builds
IT service stability and user access for Navy/LVC environments
Domain
Defense / IT Operations
Deliverable
client delivery
Required skills
troubleshooting, system maintenance, user account management, ticketing systems, basic networking (TCP/IP, DNS, DHCP), Windows/Linux support
Preferred skills
DoD/Navy environment experience, ITIL practices, endpoint management tools
Technologies
Windows, Linux, ticketing systems, remote support tools
Responsibilities
Troubleshoot and resolve user incidents and system issues; Install, configure, and maintain workstations and software; Manage user accounts and access control; Document incidents and system changes; Assist with system updates and patching; Collaborate with system administrators and cybersecurity personnel
Seniority
Mid-level (3–5 years experience)
