Job
Core
Provide first-line and second-line IT support for business clients, troubleshooting endpoints, servers, and network infrastructure.
Role type
Junior IT Support Engineer
Builds
IT support services for business clients
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
Windows OS troubleshooting, hardware troubleshooting, networking basics (TCP/IP, DNS, DHCP), server administration, backup system monitoring, cybersecurity basics, documentation
Preferred skills
Previous IT experience, valid driving licence
Technologies
Windows, Microsoft 365, Azure, Servers, Networking, Cybersecurity, Printers, Mobile devices, Switches, Firewalls, Wi-Fi, VPN
Responsibilities
Troubleshoot Windows desktops, laptops, printers, and mobile devices; Assist with server administration and maintenance; Support network infrastructure including switches, firewalls, Wi-Fi, and VPN solutions; Monitor and maintain backup and cybersecurity systems; Participate in IT projects, system migrations, and cloud deployments; Document technical procedures and client environments; Provide both remote and on-site support
Seniority
Junior, entry-level IC