IT Service Coordinator
Core
Coordinate daily IT service desk operations and provide hands-on technical support for Microsoft 365 and Windows environments.
Role type
IT Service Coordinator (IC)
Builds
IT service desk operations and client support workflows
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
ticket management, client communication, scheduling, Microsoft 365 administration, Windows support, issue triage, escalation management (via careerplan.io/jobs/gcff0ca0-it-service-coordinator-at-reis-informatica-inc)
Preferred skills
PSA system experience, MSP experience, driving licence
Technologies
AI Flow, Informatica, Microsoft 365, SharePoint, Windows, Office 365
Responsibilities
Monitor and prioritize incoming service requests, coordinate ticket assignments, respond to client calls and emails, schedule remote and onsite support sessions, provide basic M365 and Windows support, research and escalate technical issues, ensure ticket closure and follow-up.