Job
Core
Provide day-to-day IT support to internal users and external clients, ensuring smooth operation of computer systems, software applications, and office technology.
Role type
IT Support Assistant (Level 1/2)
Builds
Maintains firm's internal IT infrastructure and user access
Domain
Accounting / Professional Services
Deliverable
client delivery
Required skills
Troubleshooting hardware/software/network issues, Installing and configuring desktops/laptops/printers, Managing Microsoft Windows and Microsoft 365, Creating and managing user accounts and permissions, Administering network infrastructure (routers, switches, Wi-Fi), Monitoring IT systems and applying updates, Liaising with external IT vendors
Preferred skills
None stated
Technologies
Microsoft Windows, Microsoft 365, TCP/IP, DNS, DHCP, Wi-Fi
Responsibilities
Provide first and second-line IT support via email, telephone, remote access, and in person; Troubleshoot hardware, software, and network-related issues; Install, configure, replace, and maintain office equipment; Install, configure, and support Microsoft Windows and Microsoft 365; Create and manage user accounts, permissions, and access controls; Assist with network administration and maintenance; Monitor IT systems and ensure backup procedures; Maintain accurate documentation of IT assets and support requests
Seniority
Junior to Mid-level (1–3 years experience)
