IT Service Desk Mitarbeiter (m/w/d)
Core
1st-Level IT support handling tickets, on-site workstation setup, and user technical assistance for SMBs and large clients.
Role type
IT Service Desk Technician (1st-Level Support)
Builds
IT support services and workstation setups for clients
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
1st-Level support, Windows OS, Office applications, ticketing systems, network basics, user administration
Preferred skills
structured documentation, IT service processes
Responsibilities
Answering service requests via phone/email/tickets, managing and prioritizing tickets, on-site workstation setup and cabling, troubleshooting hardware/software issues, user support for Microsoft environments, collaborating with 2nd/3rd-level teams