Service Desk Agent - Dutch
Core
First-level technical support for clients via phone, email, and chat, resolving hardware, software, and network issues.
Role type
Service Desk Agent
Builds
Incident resolution and ticket documentation
Domain
IT Support
Deliverable
client delivery
Required skills
Technical support, ticketing systems, hardware troubleshooting, software troubleshooting, network troubleshooting, customer service, Office suite proficiency
Responsibilities
Answering client calls, emails, and chats; documenting incidents and tickets; resolving technical problems; collaborating with other support teams