IT Support Coordinator
Core
First line of technical support for employees, handling Level 1 issues like computers, email, Wi-Fi, printers, and account access.
Role type
Level 1 IT Support Specialist
Builds
Internal IT operations and store setup support
Domain
Corporate IT / Retail
Required skills
Windows and Mac OS familiarity, Google Workspace/Office 365/Slack usage, basic networking troubleshooting, hardware setup and configuration, ticket management, equipment inventory tracking
Preferred skills
Experience with formal IT training or internships, ability to lift and move equipment, willingness to travel to nearby store locations
Technologies
Windows, Mac, Google Workspace, Office 365, Slack
Responsibilities
Respond to IT support tickets and resolve Level 1 technical issues, set up laptops and devices for new employees, assist with account access and password resets, track IT equipment inventory, support basic networking issues, assist with opening new stores by setting up internet and equipment, move IT equipment as needed
Seniority
Entry-level to Junior, hands-on IC