IT Helpdesk (Onsite)
Core
Provide administrative and first-line technical support to the IT department, managing procurement documentation, inventory, asset records, and equipment issuance while serving as the initial point of contact for user troubleshooting.
Role type
IT Helpdesk / IT Support Specialist
Builds
IT support services, procurement documentation, and asset inventory records
Domain
IT Operations / Administrative Support
Deliverable
dashboards & analysis
Required skills
Hardware troubleshooting, Windows OS support, Microsoft Office proficiency, Ticketing systems, Inventory management, Documentation, Communication
Preferred skills
IT support experience, Knowledge of networking fundamentals, Ticketing systems, Router/modem/firewall basics