Technicien(ne) en support informatique – Niveau 1
Core
First-line IT support technician handling user tickets, device configuration, and account management for clients. (via careerplan.io/jobs/g575d306-technicienne-en-support-informatique-niveau-1-at-microage-baie-comeau)
Role type
Level 1 IT Support Technician
Builds
IT support services for client organizations
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
Windows 10/11 support, Microsoft 365 administration, Active Directory/Entra ID management, networking basics (DNS, DHCP, VPN), remote support tools, mobile device support, printer support, backup software familiarity
Preferred skills
Cisco/HP/UniFi hardware knowledge, IP telephony knowledge, Microsoft 365 Fundamentals certification, Azure certification
Technologies
Azure, Cisco, Microsoft 365, VPN, Veeam, Windows, Office 365, Cloud, Active Directory
Responsibilities
Act as first point of contact via phone, email, chat, or remote desktop; triage and prioritize tickets per SLA; transfer escalated issues to Level 2; document interventions and troubleshooting steps; perform routine tasks like password resets, device deployment/configuration, and inventory management