Help Desk Support Specialist
Core
First point of contact for users providing technical assistance with hardware, software, network, and operating system issues to ensure a smooth technology experience.
Role type
Help Desk Support Specialist
Builds
Support for desktops, laptops, mobile devices, printers, and network infrastructure
Domain
IT Support / Enterprise Infrastructure
Deliverable
client delivery
Required skills
Windows and Linux troubleshooting, Active Directory management, TCP/IP and DNS configuration, hardware troubleshooting, network device management, ticketing system administration
Preferred skills
CompTIA A+, Network+, or Microsoft certifications
Technologies
Active Directory, Firewall, Hardware, LAN, Linux, Mobile, Network, Security, TCP/IP, Windows
Responsibilities
Respond to user inquiries via help desk systems; troubleshoot hardware, software, and network issues; manage user accounts and permissions; configure network connectivity; maintain ticketing systems; implement proactive solutions for system stability.