213627 Desktop Services Engineer
Core
Provide Level-2 technical support for desktops, laptops, and peripherals, resolving hardware and software issues while ensuring network connectivity.
Role type
Desktop Services Engineer (Level-2 Support)
Builds
Standard software configurations, system images, and IT infrastructure support for corporate users.
Domain
IT Infrastructure / Desktop Support
Deliverable
client delivery
Required skills
Hardware troubleshooting, software configuration, Active Directory administration, LAN/VPN troubleshooting, Microsoft Windows OS knowledge, Microsoft Office administration, OEM vendor coordination, system imaging, moves/adds/changes.
Preferred skills
A+ Certification, MCTS, MCITP, MCPD, MCM, ITIL Certification.
Technologies
Microsoft Windows, Active Directory, Microsoft Office, VPN, OEM vendor tools.
Responsibilities
Correct hardware problems by coordinating with OEM vendors; maintain standard software configurations and system images; perform planned maintenance, moves, adds, and changes; provide phone and remote diagnostics; escalate complex issues to appropriate technical personnel; develop and document standard operating procedures.
Seniority
Mid-level, requires little day-to-day supervision.
