IT Support Technician - Tier 3
Core
Advanced technical assistance and infrastructure management for complex IT environments, serving end-users and cross-functional teams.
Role type
Senior IC IT Support Technician (Tier 3)
Builds
Stable IT infrastructure, secure network configurations, and resolved hardware/software issues.
Domain
Enterprise IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows Server, Linux, macOS, Active Directory, DNS, DHCP, TCP/IP, VPN, firewall configuration, network hardware (routers/switches), system log analysis, hardware/software troubleshooting, mobile device integration, security patching
Preferred skills
CompTIA Network+, Microsoft Certified Solutions Expert (MCSE), Cisco CCNA
Technologies
Active Directory, Cisco, LAN, Linux, macOS, Network Security, TCP/IP, Windows, Firewall, VPN
Responsibilities
Provide advanced technical assistance for hardware, software, and network challenges across diverse platforms. Troubleshoot and resolve intricate issues related to software applications, operating systems, and computer hardware. Oversee and maintain critical IT infrastructure components including Active Directory, DNS, DHCP, VPNs, firewalls, and LAN/WAN networks. Support network administration tasks, including TCP analysis and network security configurations. Perform analysis of system logs and performance indicators to proactively identify potential issues. Offer support for mobile devices ensuring smooth integration with organizational systems. Work with cross-functional teams to execute system upgrades and security patches efficiently. Serve as the final escalation contact for Tier 1 and Tier 2 support matters. Mentor and guide junior technicians to enhance their skills and knowledge.
Seniority
Senior, hands-on IC with mentorship responsibilities
