ServiceNow Technical Architect
Core
Designing and developing network and system architectures for IT Service Management (ITSM) and IT Operations Management (ITOM) platforms to align with mission objectives.
Role type
ServiceNow Technical Architect
Builds
Architecture models, guidelines, and solutions for application issues and system administration concerns within the ServiceNow platform.
Domain
Government IT / IT Service Management (ITSM)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow architecture, configuration, and platform enhancements; ITSM and ITOM knowledge; network security and LAN/WAN design; cost-benefit analysis; algorithm development for system partitioning; integration management via Integration Hub and custom APIs; platform governance.
Preferred skills
Agile, DevOps, and CI/CD methodologies; stakeholder engagement; roadmap planning.
Technologies
ServiceNow, Integration Hub, REST APIs, CI/CD, DevOps, ITSM, LAN, Network Security, CMDB, Flow, Hardware Support
Responsibilities
Design and develop network and system architectures; Create architecture models and guidelines; Engage with users and stakeholders to discern requirements; Conduct cost-benefit analyses; Develop algorithms for partitioning; Manage integrations using Integration Hub and custom APIs; Supervise platform governance; Collaborate with Program Managers for roadmap planning; Maintain technical documentation and architectural diagrams.
Seniority
Senior, hands-on IC
