ServiceNow Solutions Architect
Core
Lead the design and implementation of innovative ServiceNow solutions to drive efficiency, automation, and value across the organization.
Role type
Senior ServiceNow Solutions Architect
Builds
Enterprise-scale ServiceNow platform solutions across ITSM, CMDB, Integration Hub, ITOM, HRSD, SecOps, and other modules.
Domain
Enterprise IT Service Management (ITSM) and Configuration Management Database (CMDB)
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
ServiceNow platform architecture, ServiceNow scripting (JavaScript, Glide APIs), ServiceNow integration (IntegrationHub, REST/SOAP), CMDB/CSDM strategy, ServiceNow Automated Test Framework (ATF), solution design, technical governance
Preferred skills
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA), Agile/Scrum methodologies, ITIL v3/v4 frameworks, Performance Analytics and Reporting
Technologies
ServiceNow, JavaScript, Glide APIs, IntegrationHub, REST, SOAP, MID Server, ATF, HTML, CSS, Angular, Jelly
Responsibilities
Architect end-to-end ServiceNow solutions; provide technical guidance and mentorship to developers; define platform roadmap and innovation; translate business requirements into technical designs; design integrations with enterprise systems; establish architectural standards and governance; define CMDB and CSDM strategy; lead proof-of-concept initiatives; define testing strategies; create architectural documentation.
Seniority
Senior, hands-on IC with strategic oversight
