Customer Success Manager – Enterprise Software Solutions (m/w/d)
Core
Managing the end-to-end customer journey for large enterprise clients, driving adoption and scaling of industrial software solutions.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Long-term partnerships and successful rollouts of complex industrial software and automation products.
Domain
Industrial Software, Automation, Robotics, Manufacturing
Required skills
Enterprise account management, B2B complex sales cycles, technical product enablement, stakeholder management at C-level, cross-functional collaboration, project coordination
Preferred skills
Experience in Industrial Software, Deep Tech, or Robotics
Technologies
Industrial Software, Automation, Robotics, Manufacturing
Responsibilities
Manage customer journey from advanced sales to onboarding and long-term usage, Develop individual account plans to create measurable value, Lead Proof-of-Concept and pilot projects to enterprise rollouts, Identify opportunities for solution scaling within client organizations, Monitor customer satisfaction and product usage to proactively address challenges, Coordinate training and enablement workshops
Seniority
Senior, hands-on IC