Customer Success Manager med fokus på implementeringer, data og kundeadoption
Core
Drive customer adoption and value realization for AI-powered legal, tax, and accounting solutions by analyzing usage data, identifying risks, and creating actionable success plans.
Role type
Customer Success Manager (Implementation & Data Focus)
Builds
Customer success processes, adoption dashboards, and automated workflows for Karnov Group's AI solutions.
Domain
Legal, Tax, and Accounting Technology (SaaS)
Required skills
Data analysis, pattern recognition, risk identification, stakeholder management, CRM proficiency, dashboard creation, process automation, customer communication, adoption strategy
Preferred skills
Experience with Power BI or Tableau, background in Customer Success or Account Management, ability to translate complex insights into simple actions
Technologies
Power BI, Tableau, CRM systems
Responsibilities
Analyze customer usage data to spot patterns, risks, and opportunities; develop and execute success plans to drive adoption; monitor customer engagement and react to activity drops; collaborate with Sales, Product, and Implementation teams; build dashboards and KPIs for the Customer Success function.
Seniority
Mid-Senior, hands-on IC
