Engagement Manager SMB
Core
Drive adoption, technical health, and commercial outcomes for a large portfolio of law firms and corporate legal teams in EMEA using automated playbooks and high-touch strategic touchpoints.
Role type
Senior IC Engagement Manager (SMB)
Builds
Scaled adoption programs, enablement motions, and commercial growth for legal tech customers
Domain
Legal Tech / B2B SaaS
Deliverable
production ML models
Required skills
Scaled customer success, renewal management, program design, data fluency, technical fluency, project management
Preferred skills
Legal Tech experience, AI verticals, high-growth B2B
Technologies
CS platforms, CRM platforms, AI agents, LMS, data visualization platforms
Responsibilities
Improve scaled adoption playbook, execute automated touchpoints, facilitate strategic account touchpoints, drive programmatic operating cadence, manage portfolio health, own commercials for renewal/expansion, orchestrate cross-functional teams, translate customer feedback to product roadmap
Seniority
Senior, hands-on IC (via careerplan.io/jobs/09a7c7ab-28e9-4118-9697-3aa35f298f2f-engagement-manager-smb-at-legora)