Help Desk Analyst Tier 1
Core
Triage and resolve IT support tickets via phone and email, troubleshooting Windows 10/11, Microsoft 365 apps, mobile devices, and basic network issues.
Role type
Tier 1 Help Desk Analyst
Builds
IT support services for hospital and private physician practice clients
Domain
Healthcare IT / Revenue Cycle Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows 10/11 troubleshooting, Microsoft 365 administration, mobile device support, basic networking, ticketing system usage, hardware support
Preferred skills
A+ or Network+ certification, familiarity with HIPAA regulations, interest in healthcare IT
Technologies
Windows 10/11, Microsoft 365, Edge, Chrome, iOS, Android, SharePoint, OneDrive, Teams, Outlook, LAN, WiFi
Responsibilities
Triage and resolve support tickets by phone and email, troubleshoot Windows 10/11 and Microsoft 365 apps, handle basic network issues and PC/laptop hardware support, escalate complex issues with documentation, manage equipment logistics during weekly office visits, participate in rotating on-call schedule
Seniority
Entry-level (0–2 years experience)