Technicien de Proximité
Core
Provide Level 1 and 2 technical support to users, diagnose and resolve hardware/software incidents, and manage IT equipment deployment.
Role type
IT Support Technician (Level 1/2)
Builds
IT equipment (PCs, printers, IP phones) and user support services
Domain
Enterprise IT / Desktop Support
Deliverable
client delivery
Required skills
Windows 10/11 administration, Active Directory management, PC and peripheral installation/configuration, TCP/IP/DNS/DHCP networking basics, IT ticketing tools (ServiceNow, GLPI, Jira), Microsoft Office/Office 365
Preferred skills
Microsoft 365 expertise, IT park management experience, enterprise/ESN environment experience
Technologies
Windows 10, Windows 11, Active Directory, ServiceNow, GLPI, Jira, TCP/IP, DNS, DHCP, Microsoft Office, Office 365
Responsibilities
Diagnose and resolve hardware and software incidents, install and configure workstations and peripherals, prepare and deploy IT equipment, manage incident and request tickets, assist users with IT tool usage, participate in IT park inventory and tracking, escalate complex incidents to senior support teams
Seniority
Mid-level (2-4 years experience)
