Level 1 IT Support Specialist
Core
Provide Level 1 IT support and device administration for law firms, accounting firms, and nonprofits in Los Angeles and Orange County.
Role type
Level 1 IT Support Specialist (Hybrid)
Builds
User support, device imaging, and IT administration for MSP clients
Domain
Managed IT Services (MSP)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
troubleshooting, Microsoft 365 administration, Entra ID/Intune management, device imaging and deployment, ticket triage, onsite support, AI tool validation
Preferred skills
CompTIA A+/Network+ certification, PSA/RMM platform experience, Azure/SharePoint administration, associate degree in IT
Technologies
Microsoft 365, Entra ID, Intune, Azure, HaloPSA, NinjaOne, Windows, Mac, VPN, Active Directory
Responsibilities
Answer inbound support calls and manage ticket queue; triage and resolve Level 1 issues including password resets, printer faults, and Outlook sync problems; image, deploy, and maintain workstations and mobile devices; complete user and device administration in Entra ID and Intune; document tickets in HaloPSA; escalate complex issues to Level 2/3 or NOC; provide onsite support to clients; visit Irvine office for inventory and equipment management; assist with new user onboarding.
Seniority
Entry-level to Mid-level, hands-on IC
