Technicien de Proximité (H/F)
Core
Provides Level 1 and 2 on-site technical support for workstations, peripherals, software, and network equipment.
Role type
On-site IT support technician
Builds
Maintains and deploys workstations, printers, phones, and network devices for end-users
Domain
IT Operations / Desktop Support
Deliverable
client delivery
Required skills
Windows environment management (7/10/11), Microsoft Office 365, network fundamentals (TCP/IP, DHCP, DNS), ticketing tools (GLPI, ServiceNow), hardware and software troubleshooting
Preferred skills
IT security basics, user training and onboarding
Technologies
Windows 7/10/11, Microsoft Office 365, GLPI, ServiceNow
Responsibilities
Install, configure, and maintain workstations and peripherals; diagnose and resolve hardware and software incidents; manage and track support requests via ticketing systems; deploy new equipment or software; train and support end-users; collaborate with centralized support teams
Seniority
Mid-level, hands-on IC