IT Service Desk Analyst - ITIL, Helpdesk
Core
Manage and resolve IT service requests and hardware/software issues for hospital staff and patients.
Role type
IT Service Desk Analyst
Builds
IT support services for healthcare operations
Domain
Healthcare / IT Infrastructure
Deliverable
client delivery
Required skills
hardware troubleshooting, Windows OS support, Microsoft Office proficiency, ticket management, system imaging, data migration, inventory management
Preferred skills
CompTIA A+ certification, Associates degree in IT, prior technical support experience
Technologies
Windows, Office 365, Network
Responsibilities
Manage and document requests and issues in the IT Service Management system; Troubleshoot and resolve issues related to accounts, PCs, networks, software, and peripherals; Configure, deploy, and support PCs and peripherals for staff; Create and maintain accurate knowledgebase documentation; Actively oversee inventory items for hardware and software licenses; Provide after-hours support through an on-call rotation
Seniority
Entry-level to Mid-level, hands-on IC
