IT Support Specialist I
Core
Respond to incoming support requests and troubleshoot basic to intermediate technical issues with computers, mobile devices, printers, and network connectivity for corporate employees.
Role type
IT Support Specialist I
Builds
Internal IT support services for corporate HQ staff
Domain
Corporate IT / Help Desk
Deliverable
client delivery
Required skills
Windows and macOS troubleshooting, printer troubleshooting, mobile device support (iOS/Android), ITSM platform usage, account management, network setup troubleshooting, hardware/software problem resolution, documentation
Preferred skills
ITIL/ITSM best practices, AV troubleshooting, process creation
Technologies
Windows, macOS, iOS, Android, ITSM platforms
Responsibilities
Respond to support requests via phone/email/Slack, troubleshoot hardware/software issues, manage user accounts and access, document interactions in ticketing system, escalate unresolved issues, assist with employee onboarding/offboarding, participate in on-call rotation
Seniority
Entry-level, individual contributor
