IT Support Specialist - Help Desk and Troubleshooting
Core
Provide comprehensive help desk support, device management, and AV setup for over 3,500 end-users across educational and administrative offices.
Role type
IT Support Specialist (Help Desk & Troubleshooting)
Builds
Desktop software installations, device imaging, AV equipment setups, and network printer configurations.
Domain
K-12 Education / Diocesan Administration
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Microsoft Windows 10 & 11, M365, iPad OS, Apple OS 10.15+, remote support tools, service desk software, device imaging, printer installation, AV equipment operation, user requirement analysis
Preferred skills
K-12 educational settings experience, positive business acumen
Technologies
Cloud Support, Mobile, Network, Security, Windows
Responsibilities
Manage computer setup, desktop software installation, upgrades, and maintenance; Perform imaging and troubleshooting of devices including local and network printer installation; Set up, test, and operate various AV equipment including microphones, speakers, projectors, screens, cameras, and lighting during live events; Collaborate with network engineers, analysts, and IT security personnel on project implementations; Specify, order, receive, and label computer assets.
Seniority
Mid-level, hands-on IC