College Aide- Help Desk Technician
Core
IT Help Desk support and AV equipment setup for NYC Department of Youth and Community Development staff.
Role type
IT Help Desk Technician (College Aide)
Builds
Hardware/software support, AV setup, and service desk ticket resolution for internal staff
Domain
Public sector IT support
Deliverable
product features
Required skills
ServiceNow ticket management, hardware troubleshooting, software support, AV equipment setup, remote desktop support, laptop support
Preferred skills
None stated
Technologies
ServiceNow, Remote Desktop
Responsibilities
Monitor and manage ServiceNow help desk tickets and emails; Provide helpdesk/desktop support for hardware and software systems; Support and set up audio/visual equipment, computers, and laptops in conference rooms and auditoriums; Assist with IMACs for computer systems and peripherals; Provide remote desktop and laptop support for hybrid work-from-home staff
Seniority
Entry-level, student employee
