College Aide- Help Desk Technician
Core
Monitor and manage Service Now Help Desk tickets and emails; provide hardware and software support for computers and peripherals; set up audio/visual equipment in conference rooms and auditoriums.
Role type
Help Desk Technician (IT Support)
Builds
IT support services for DYCD staff across multiple office locations
Domain
Public Sector / Information Technology
Deliverable
product features
Required skills
Service Now ticket management, hardware troubleshooting, software support, audio/visual equipment setup, remote desktop support, IMAC (Installs, Moves, Adds, Changes)
Preferred skills
Knowledge of information technology, computer science, or management information systems
Technologies
Service Now, Remote Desktop
Responsibilities
Monitor and manage Service Now Help Desk tickets and emails; Provide Helpdesk/desktop support for hardware and software computer systems and peripherals; Support and set up audio/visual equipment, computers, and Laptops in conference rooms, training rooms, and Auditorium; Assist with IMACs for computer systems and peripherals; Provide Remote Desktop and Laptop support for staff participating in Hybrid Work from Home Program.
Seniority
Student (College Aide)