Technology Support Specialist
Core
On-site technical support for K-12 schools, managing IT infrastructure and classroom devices to ensure smooth operations for faculty and students.
Role type
On-site IT Support Specialist
Builds
Classroom technology solutions and reliable IT infrastructure for educational institutions
Domain
K-12 Education / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ticketing system management, hardware troubleshooting (PCs, printers, projectors, Chromebooks, iPads), Active Directory administration, Office 365 and Google Admin Console management, vendor relationship management, user account creation and password resets, technical documentation, professional development training delivery
Preferred skills
technology certification, Associate's or Bachelor's degree in computer science or related field, familiarity with Microsoft Office and Google Suite, Windows 10, Mac, and Chromebook operating systems
Technologies
Active Directory, Office 365, Windows
Responsibilities
Manage ticketing system and address technical support requests, troubleshoot daily technical issues for faculty and administration, diagnose and repair classroom technologies, maintain enterprise client/server relationships, support Network Engineer with specific tasks, collaborate on user account management and password resets, maintain work records and create documentation for recurring issues, deliver professional development training on new technology, manage relationships with external vendors for parts and equipment planning