IT-Systemadministrator - First Level / Helpdesk / Hotline (m/w/d)
Core
First-level IT support specialist handling customer inquiries, ticket management, and troubleshooting for Microsoft 365, Windows, and office hardware in a construction and infrastructure company.
Role type
First-level IT System Administrator / Helpdesk
Builds
Microsoft 365 environments, cloud solutions, and workplace setups for internal teams and clients
Domain
Construction and infrastructure / IT and Telecommunications
Required skills
Windows administration, Microsoft 365 (Outlook, Teams), printer troubleshooting, ticket documentation, first-level troubleshooting, customer communication
Preferred skills
Class B driver's license, structured work style, patience, technical understanding
Technologies
Windows, Microsoft 365, Outlook, Teams
Responsibilities
Answer customer inquiries via phone and email, record and document tickets, perform initial error analysis, resolve simple IT issues, escalate complex cases, update customers on status, document solutions and processes
Seniority
Entry-level / Junior