Help Desk
Core
Provide Tier 1 and Tier 2 technical support to users, troubleshoot IT issues, and maintain a reliable IT environment.
Role type
Help Desk / IT Support Specialist
Builds
Support for Windows and Microsoft 365 environments
Domain
IT Services / Enterprise Support
Deliverable
client delivery
Required skills
Windows 10/11 troubleshooting, Microsoft 365 support, hardware/software troubleshooting, Active Directory/Microsoft Entra ID management, networking basics (TCP/IP, DNS, DHCP), user account management
Preferred skills
CompTIA A+ certification, Microsoft certifications, security clearance
Technologies
Windows 10/11, Microsoft 365, Outlook, Teams, SharePoint, OneDrive, Active Directory, Microsoft Entra ID
Responsibilities
Provide Tier 1 and Tier 2 technical support, troubleshoot hardware/software/network issues, manage user accounts and permissions, document support requests and resolutions
Seniority
Junior to Mid-level, hands-on IC