IT Helpdesk Technician
Core
First point of contact for end users to resolve desktop, laptop, printer, mobile device, Microsoft 365, and basic networking issues via onsite visits and remote support.
Role type
Tier 1 Helpdesk Technician
Builds
Efficient, customer-focused support services for businesses across Central Florida
Domain
IT Services / Managed Services Provider
Required skills
Windows OS, Microsoft 365, remote desktop tools, basic networking concepts, ticket triage, documentation, troubleshooting
Preferred skills
MSP experience, ITIL concepts, PSA/RMM tools, CompTIA A+, Network+
Technologies
ITIL, Microsoft 365, Mobile, Network, Windows, Office 365, AutoTask, Datto, IT Glue
Responsibilities
Serve as the first point of contact for end users; Triage, document, and resolve or escalate a high volume of calls and tickets; Provide onsite support at client locations; Use RMM and PSA tools to manage tickets, document solutions, and track assets
Seniority
Entry-to-mid-level