Job
Core
First-line IT support for end-users, resolving hardware, software, and network issues to maintain a productive work environment.
Role type
IT Help Desk Officer
Builds
Stable IT infrastructure and user productivity
Domain
Corporate IT Support
Deliverable
client delivery
Required skills
hardware troubleshooting, software troubleshooting, network connectivity support, ticketing systems, Active Directory basics, remote support tools, Microsoft Office Suite, Meta Trader experience
Preferred skills
none stated
Technologies
Windows, macOS, Microsoft Office Suite, Active Directory, Meta Trader
Responsibilities
Respond to user inquiries via phone, email, chat, and in-person; troubleshoot and resolve hardware and software issues; assist with basic network connectivity problems; log and prioritize support requests in help desk ticket systems; document troubleshooting steps and solutions; assist with basic user account management and new hardware setup.
Seniority
Mid-level, hands-on IC